Frequently Asked Questions
Have questions? We've got answers. Find everything you need to know about trading on Quotex.
General Questions
What is Quotex?
Quotex is an innovative online trading platform that allows users to trade on a wide variety of assets, including currencies, commodities, stocks, and indices. Our platform is designed to be user-friendly, fast, and secure for traders of all levels.
How do I start trading?
Getting started is simple! 1. Register for an account. 2. Practice with our free demo account. 3. Make a deposit. 4. Start trading. It's that easy!
Is a demo account available?
Absolutely. We provide a free demo account with $10,000 in virtual funds. It’s the perfect risk-free environment to hone your skills before trading with real money.
What assets can I trade?
We offer a diverse range of over 400 assets, including major and exotic currency pairs, leading stocks like Apple and Tesla, global indices, and commodities like gold and oil.
Is Quotex available in my country?
Quotex is available in most countries worldwide. However, there are some restrictions. Please refer to the user agreement during registration for the complete list of restricted countries.
What are the trading hours?
The platform is available 24/7. However, trading hours for specific assets depend on the market. For example, forex markets are open 24/5, while stock markets follow their respective exchange hours.
Is the platform secure?
Yes. We use advanced SSL encryption and follow strict security protocols to protect your personal data and funds. Security is our top priority.
Do I need to download any software?
No. Quotex is a web-based platform, so you can access it directly from your browser on any device. We also offer mobile apps for trading on the go.
How can I contact customer support?
Our support team is available 24/7. You can reach us via live chat on the platform, email, or through our contact page for the fastest response.
Is Quotex regulated?
Quotex is a brand name of ON SPOT LLC GROUP, which is a member of the International Financial Market Relations Regulation Center (IFMRRC). This ensures we adhere to high standards of service quality and transparency.
Financial Questions
What is the minimum deposit amount?
The minimum deposit is typically $10, though this can vary slightly depending on your region and the payment method chosen.
What payment methods are accepted?
We accept a wide range of payment methods, including credit/debit cards (Visa, Mastercard), e-wallets (Skrill, Neteller), bank transfers, and various cryptocurrencies.
Are there any deposit or withdrawal fees?
Quotex does not charge any fees for deposits or withdrawals. However, the payment system provider may charge its own commission.
How long does it take to process a withdrawal?
We aim to process all withdrawal requests within 24 hours. Most requests are processed much faster, often within a few hours. The time it takes for the funds to reach you depends on your payment provider.
What is the minimum withdrawal amount?
The minimum withdrawal amount is generally $10 for most payment systems. For cryptocurrencies, the minimum amount may be higher due to network fees.
Can I have accounts in different currencies?
You can select your account currency during registration. We support USD, EUR, GBP, and several other major currencies. Please note that you cannot change the account currency after registration.
Do you offer bonuses?
Yes, we frequently offer deposit bonuses and other promotions. You can find available bonuses in the 'Market' section of your account. Please be sure to read the terms and conditions for each bonus.
What happens if my account balance goes negative?
Quotex offers negative balance protection. This means you can never lose more than the amount you have deposited in your account. Your balance will not go below zero.
How can I view my transaction history?
You can access a complete history of all your financial transactions (deposits, withdrawals) and trades directly from your user dashboard under the 'Transactions' tab.
Is my financial information safe?
Yes. We do not store your full card details. All transactions are processed through certified and secure payment gateways that comply with PCI DSS standards.
Verification Questions
Why is account verification necessary?
Verification is a crucial security measure to comply with anti-money laundering (AML) and know-your-customer (KYC) regulations. It confirms your identity and protects your account from unauthorized access.
When do I need to verify my account?
We may request verification at any time, but it is typically required before you make your first withdrawal or when your total transaction amount reaches a certain threshold.
What documents are required for verification?
You will typically need to provide: 1) A clear, color copy of a government-issued ID (Passport, Driver's License, or National ID card). 2) A proof of address document (utility bill, bank statement) issued within the last 3 months.
How do I submit my documents?
You can easily upload your documents through the secure verification section in your personal account profile.
How long does the verification process take?
Our compliance team works to review documents as quickly as possible, usually within 1-3 business days. You will be notified by email once the process is complete.
Are my personal documents safe with you?
Yes. We treat your data with the utmost confidentiality and store it on secure, encrypted servers. We adhere to strict data protection regulations.
What if my verification is rejected?
If your documents are rejected, we will send you an email explaining the reason (e.g., blurry image, expired document). You can then upload the correct documents for re-evaluation.
Can I trade without verification?
You can typically make a deposit and start trading without immediate verification. However, you will need to complete the verification process to be able to withdraw your funds.
Do I need to verify my payment method?
In some cases, to prevent fraud, we may ask you to verify that you are the owner of the card or e-wallet used for depositing. This might involve submitting a screenshot or a photo of your card with some information covered.
What should I do if my address has changed?
If your address has changed, please contact our customer support team. You will need to provide a new proof of address document to update your profile information.