Non-Trading Operations Regulations

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This document outlines the rules, procedures, and policies governing all non-trading operations on the Quotex platform. These regulations are an integral part of the Client Agreement. By registering and using the platform, the Client confirms their full acceptance of these terms.

1. General Provisions

Non-trading operations include all activities related to depositing funds into a Client's account, withdrawing funds, and account verification procedures. The Company reserves the right to amend these regulations at any time, with notifications provided to clients through the platform or via email.

2. Client Identification (KYC/AML Policy)

2.1. Verification Requirement

To comply with international Anti-Money Laundering (AML) and Know Your Customer (KYC) standards, the Company requires all clients to verify their identity. Non-trading operations, particularly withdrawals, may be restricted until the verification process is successfully completed.

2.2. Required Documents

The Client must provide valid, clear, and unaltered copies of the following documents:

  • Proof of Identity (POI): A government-issued photo ID, such as a passport, driver's license, or national ID card.
  • Proof of Residence (POR): A utility bill, bank statement, or government-issued document dated within the last 3 months, clearly showing the Client's full name and address.
  • Proof of Payment: For card deposits, a photo of the card showing the first 6 and last 4 digits, cardholder name, and expiry date. For other methods, a screenshot or confirmation of the transaction may be required.

The Company reserves the right to request additional documentation or a video call verification if deemed necessary.

3. Deposits

3.1. Funding Methods

Clients can deposit funds using the payment methods available in their client area. The Company is not responsible for the availability or performance of third-party payment systems.

3.2. Third-Party Payments

Deposits must be made from an account, card, or wallet registered in the Client's own name. Payments from third parties are strictly prohibited. Any funds found to originate from a third party will be returned, and the Client's trading account may be suspended.

3.3. Processing Time

While most deposits are processed instantly or within a few minutes, delays can occur due to payment provider issues. The Company is not liable for any delays caused by third-party payment systems.

4. Withdrawals

4.1. Withdrawal Requests

Withdrawal requests must be submitted from the Client's personal account area. The Client is responsible for ensuring the accuracy of the withdrawal details provided.

4.2. Withdrawal Method

As a general rule, withdrawals must be processed back to the original source of the funds. For example, if a deposit was made via a bank card, the withdrawal will be sent back to the same card. If multiple deposit methods were used, the Company reserves the right to determine the withdrawal method(s).

4.3. Processing Timeframes

The Company's finance department processes withdrawal requests within 1-3 business days. After processing, the time it takes for funds to reach the Client depends on the payment system and can range from a few minutes to several business days. For more details, please review our guide to the withdrawal process.

4.4. Withdrawal Limits and Fees

The Company does not typically charge fees for deposits or withdrawals. However, the payment system provider may impose its own transaction fees, for which the Company is not responsible. Minimum and maximum withdrawal limits are specified in the Client's account area.

5. Prohibited Activities

The following non-trading activities are strictly forbidden:

  • Using the platform for money laundering or any other illegal financial activity.
  • Making deposits or withdrawals to manipulate or abuse bonus schemes.
  • Using stolen or unauthorized payment methods.
  • Arbitrage operations between payment systems.

Violation of these rules may lead to the immediate closure of the account, cancellation of all transactions, and forfeiture of funds.