Payment Policy

This Payment Policy governs the procedures for depositing and withdrawing funds on the Quotex platform ("the Company"). This policy is a constituent part of the Client Agreement and is designed to ensure transparency, security, and compliance with financial regulations.

1. General Principles

The Company is committed to providing a secure and efficient environment for all financial transactions. All payment operations are conducted in accordance with our Non-Trading Operations Regulations and international AML (Anti-Money Laundering) standards.

2. Deposit Policy

2.1. Available Deposit Methods

The Company offers a variety of deposit methods, which may include:

• Electronic Payment Systems (E-payments)
• Cryptocurrencies
• Bank Cards (Visa, MasterCard)

The full list of available methods for your region is displayed in your personal client area.

2.2. Account Ownership and Third-Party Payments

All funds deposited into a trading account must originate from a payment source registered in the same name as the Quotex account holder. The Company strictly prohibits payments from third parties. If a third-party payment is detected, the funds will be returned to the source, and the trading account may be subject to review and suspension.

2.3. Deposit Processing Times

Deposits are processed automatically. While most transactions are credited to the Client's account within minutes, processing times may vary depending on the chosen payment method and the workload of the payment system provider. The Company is not responsible for delays caused by third-party payment processors.

3. Withdrawal Policy

3.1. Withdrawal Requests and Verification

All withdrawal requests must be made through the Client's personal area. To ensure the security of funds, the Company requires all clients to pass identity verification before the first withdrawal can be processed. This is a mandatory step under our KYC (Know Your Customer) policy.

3.2. "Return to Source" Rule

To prevent unauthorized transactions and ensure financial security, all withdrawals are processed back to the original payment method(s) used for depositing. If an account was funded by multiple methods, withdrawals will be distributed proportionally among those methods at the Company's discretion.

3.3. Withdrawal Processing and Timeframes

The Company's financial department processes withdrawal requests within 1 to 3 business days. Once approved, the delivery time for the funds depends on the payment system provider. E-wallet withdrawals are often instant, while bank card and wire transfers may take several business days to reflect in the Client's account.

4. Fees and Commissions

The Company does not charge any internal fees for depositing or withdrawing funds. However, clients should be aware that third-party payment providers (such as banks, e-payment systems, or crypto networks) may charge their own transaction fees or commissions. These fees are beyond the Company's control and are the sole responsibility of the Client.

5. Refund Policy

Refund requests are considered on a case-by-case basis. A refund may be issued if a client has deposited funds but has not executed any trading operations. To request a refund, the Client must contact our support team at support@quotex.to within 24 hours of the transaction. All refunds will be processed back to the original payment method used for the deposit.

6. Transaction Security

The Company employs advanced security measures to protect all financial transactions. This includes SSL (Secure Socket Layer) encryption for all data transmissions and adherence to PCI DSS (Payment Card Industry Data Security Standard) for handling bank card information. We are committed to safeguarding our clients' funds and personal data at all times.